Troubleshoot sound issues. Learn how to fix issues like distorted or no sound, or picture not in sync with audio. Apple TV users with a DirecTV Now subscription will see a prompt to integrate their data with the TV app after playing a DVR show for the first time. At least for me it is not working. 21 votes, 20 comments. Anyone else directv now not working? 7:15 pm Massachusetts no Directv now on both Amazon Fire TV and Apple 4k box.
Make sure that your devices are on and nearby
Check that your AirPlay-compatible devices are on. If your Apple TV is in Sleep mode and uses Ethernet, wake your Apple TV with the remote.
Make sure that your AirPlay-compatible device is near the device that you're trying to stream from. If you can't connect to an AirPlay device, try moving closer to it and try again.
To stream audio to multiple speakers with AirPlay 2, make sure that your speakers are compatible with AirPlay 2.
Restart your devices
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Restart the devices that you want to use with AirPlay or screen mirroring. Learn how to restart:
- iPhone, iPad, or iPod touch
- HomePod*
Check for updates
Make sure that all of your devices are compatible with AirPlay and updated to the latest software version. Learn how to check for updates on:
- HomePod*
- Smart TVs
Connect your devices to the same Wi-Fi network
- iPhone, iPad, or iPod touch: Go to Settings > Wi-Fi. Also, make sure that Bluetooth is turned on.
- Apple TV: Go to Settings > Network. If your Apple TV uses Ethernet, check that the cable is plugged into the router that you use for Wi-Fi.
- Mac: Click in the menu bar.
- HomePod:* HomePod uses the same Wi-Fi network as the iOS device it was set up with. If your iOS device is in range of HomePod and connected to a different Wi-Fi network, HomePod will show an alert in the Home app that says 'Wi-Fi Network.' To connect HomePod to the same Wi-Fi network as your iOS device, open the Home app, press and hold HomePod, tap Settings, then tap 'Move HomePod to [Wi-Fi network]' at the top of the screen.
- Third-party AirPlay-compatible speakers and Smart TVs: Go to the manufacturer's website to learn how to connect them to your Wi-Fi network.
Check your AirPlay settings
If you can't AirPlay to an Apple TV or HomePod,* check the AirPlay settings for that device.
- On Apple TV, you might have restricted who can AirPlay.
- On HomePod,* you might have restricted speaker access.
- For AirPlay 2, you might need to invite others to control your home so they can AirPlay to your devices.
If you're using a Mac or PC, you can't AirPlay to HomePod* if you select Only People Sharing This Home.
Still need help?
If you have another issue using AirPlay, learn what to do.
If your music unexpectedly stops
If your music stops playing unexpectedly, use your device or Siri to start playing music again. In some situations, the Home app might be using your HomePod,* Apple TV, or AirPlay-compatible speaker as the main audio source for streaming music (even if your HomePod* or Apple TV isn't currently playing music). Using Siri on that device or performing another task might cause playback to stop everywhere. You can also use an iOS device or computer with iTunes as an audio source to manually stream music instead.
If you see video but don't hear audio
If you don't hear audio when streaming video from your iOS device or Mac to your Apple TV, make sure that the volume is turned up and not muted on both your iOS device and your television or receiver.
If you're streaming video from an iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.
If your content gets interrupted or your network lags
If you have a weak Wi-Fi signal or interference from a nearby device, like a microwave or baby monitor, try the following:
- Make sure that you use the recommended settings for your Wi-Fi router.
- Move or turn off other devices that might cause interference.
- If you're trying to AirPlay to Apple TV, try connecting your Apple TV directly to your router with an Ethernet cable instead of using Wi-Fi.
Your AirPlay connection might get interrupted when you lock your device, put it to sleep, or switch to a different app.
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If you still can't use AirPlay after trying these steps, contact Apple Support.
*HomePod isn't available in all countries and regions.
Several weeks ago, AT&T announced that it would be rebranding its DirecTV Now streaming service to AT&T TV Now. That rebrand has officially started rolling out to users starting today.
When you open the DirecTV Now app on one of your devices, you'll be presented with a pop-up telling you that the service will soon become known as AT&T TV Now. AT&T is quick to note that you still have the 'same TV freedom' with the new name.
As detailed by TechCrunch, the DirecTV Now took to Twitter today to tease that its account 'is about to get a whole new look.' This was a clear hint at the impending rebrand, and the company confirmed that the change is officially starting to roll out to users today.
At this point, the DirecTV Now app is still branded as such in the App Store on iOS and tvOS. As the rebrand rolls out, we expect this to change sooner rather than later. Your app should update automatically, AT&T says.
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For existing DirecTV Now users, not much other than the branding will change, at least in the short term. If you ever need to sign in to a TV app (such as ESPN), you'll need to choose AT&T TV Now as your provider rather than DirecTV Now. If you're already signed in, however, you shouldn't have to reauthenticate. It's unclear how the change might affect the Apple TV's single sign-on feature.
As we explained last month, the goal with the rebrand is to streamline AT&T's streaming TV services. The recently announced AT&T TV platform will use the same app as AT&T TV Now. Ideally, the company only having to maintain a single TV app will improve the experience across the board.
Have you noticed your DirecTV Now service rebranding to AT&T TV Now? Let us know down in the comments.
Heads up — this account is about to get a whole new look. Stay tuned for an exciting announcement. 👀
— DIRECTV NOW (@directvnow) August 13, 2019
*HomePod isn't available in all countries and regions.
Several weeks ago, AT&T announced that it would be rebranding its DirecTV Now streaming service to AT&T TV Now. That rebrand has officially started rolling out to users starting today.
When you open the DirecTV Now app on one of your devices, you'll be presented with a pop-up telling you that the service will soon become known as AT&T TV Now. AT&T is quick to note that you still have the 'same TV freedom' with the new name.
As detailed by TechCrunch, the DirecTV Now took to Twitter today to tease that its account 'is about to get a whole new look.' This was a clear hint at the impending rebrand, and the company confirmed that the change is officially starting to roll out to users today.
At this point, the DirecTV Now app is still branded as such in the App Store on iOS and tvOS. As the rebrand rolls out, we expect this to change sooner rather than later. Your app should update automatically, AT&T says.
Directv Now Apple Tv Not Working Tv
For existing DirecTV Now users, not much other than the branding will change, at least in the short term. If you ever need to sign in to a TV app (such as ESPN), you'll need to choose AT&T TV Now as your provider rather than DirecTV Now. If you're already signed in, however, you shouldn't have to reauthenticate. It's unclear how the change might affect the Apple TV's single sign-on feature.
As we explained last month, the goal with the rebrand is to streamline AT&T's streaming TV services. The recently announced AT&T TV platform will use the same app as AT&T TV Now. Ideally, the company only having to maintain a single TV app will improve the experience across the board.
Have you noticed your DirecTV Now service rebranding to AT&T TV Now? Let us know down in the comments.
Heads up — this account is about to get a whole new look. Stay tuned for an exciting announcement. 👀
— DIRECTV NOW (@directvnow) August 13, 2019
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